Computer Technologies And More

Over the past month or so, a few of our clients have been duped into “doing the right thing” by calling Computer Technologies and More about a popup message they received on their computers, stating that a “serious problem” has occurred and that they need to call into Microsoft for assistance.

The image below is what a Windows “blue screen of death,” or BSOD, looks like.  When this happens, Windows is having a problem with a program, the computer, or maybe even itself.

 

 

This Image below was captured from a Windows PC that visited a web site and opened up a web page that mocked a BSOD closely, except for one important distinction: this warning wants you to call for help.

DO NOT CALL THIS NUMBER: (IT IS A SCAM)

Once a user calls the number displayed on the fake error message, the person on the other end of the line will walk you through the process of allowing them access to your PC and performing one (or more) of the following nefarious acts:

  • Install viruses in the hopes of getting the end-user to purchase either software or services to “clean” the PC
  • Install a trojan that monitors and reports private information back to the bad guys
  • Record user names and passwords in order to gain access to your other online services, such as email or online banking accounts
  • Encrypt and hold your data hostage in the hopes that you will pay a ransom
  • Downloading personal images from your machine and holding those images ransom. Many times they will try to scare you by telling you they will post your private pictures online within 48 hours of not paid the ransom amount. (Cost could be as much as $1500.00 per image)

If you find yourself face to face with this “error,” or anything similar that asks you to call a number for assistance, go through the following steps:

  1. Close all browser windows for example: Chrome, IE, Edge or FireFox  until the “error” goes away
  2. Reboot your PC

The above steps should remove the “error” from memory and allow you to continue using your system normally.  If the “error” comes back on reboot, then you may have either already been infected or you may have a hack program running that should be uninstalled and removed from your computer. If you continue to have issues, please call us at
615-549-0301

 

Below are a few things you should also know about Tech Support Scams.

  1. Microsoft will not make unsolicited phone calls about computer security or software fixes. If you receive a call like this one, it’s a scam, and all you need to do is hang up.
  2. Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you’re using.
  3. If you have already given access to your computer to someone who claimed to be from Microsoft, immediately change your computers password, download the Microsoft Safety Scanner, and then make sure you have antivirus software installed.
  4. If you gave someone your credit card information to pay for services, contact your credit card company and alert them to this fraudulent purchase.
  5. The Federal Trade Commission (FTC) has received reports that criminals are taking advantage of consumers’ knowledge of the scam by calling to offer refunds for phony tech support. This is also a scam.

If you continue to have issues, please call us at 615-549-0301